Sales, Shipping & Returns

 

These policies are subject to change from time to time so please check back regularly.

 

This policy covers all products sold on the Homerwares site, mainly artworks and pre-owned homeware items.

 

1.    Delivery

  • We deliver to the UK using the Royal Mail tracked service and Worldwide using DPD.

  • Delivery inside the UK costs a flat rate of £5. Delivery outside the UK costs a flat rate of £10

  • Once you have placed your order and payment has cleared, items will be dispatched within 3 working days and you will be provided with a tracking number.

  • Where items are shipped to countries who charge import taxes and duties, the customer is responsible for ensuring these are paid.

  • Items will be properly and securely packed and so any damage that occurs in transit is the responsibility of the delivery company. In the unlikely event that damage occurs in transit, please contact us via fay@homerwares.comand we will help you.

  • Printed editions are likely to be posted rolled in a tube and other artworks such as paintings will be posted flat.

2.    Objects

  • All items for sale in the ‘Objects’ category are vintage unless otherwise stated.

  • As expected with all pre-owned items, there is some wear. Anything damage more significant than general wear and tear will be described in the ‘Condition’ section of each specific item.

  • Dimensions provided are approximate to the nearest centimetre. If you require more accurate dimensions, please contact us via fay@homerwares.com. Dimensions provided describe the longest vertical and horizontal edge.

  • If you have any queries about the condition of the item, please contact fay@homerwares.combefore purchasing.

3.    Artworks

  • All items in the ‘Artworks’ category are handmade by the artist specified in each listing.

  • All artworks are originals and not printed reproductions. Original prints are each handmade by the artist using the printing technique specified in the listing.

  • All artworks have been photographed to display their colouring and texture to the most accuracy, however due to the varying qualities of viewing screens, the colours in the image may differ slightly when viewing the artwork in person.

  • All dimensions specified are that of the size of the paper. Particularly with etchings, the paper size can be considerably larger than the actual artwork. Please see the photographed artwork as a whole to see the proportion of paper size to artwork size. 

4.    Payment

  • Payment is made securely through Stripe. More information about how Stripe process your data can be found here: https://stripe.com

  • If you would like to pay using another method, please contact fay@homerwares.comto enquire. We cannot guarantee that we will be able to help but will do our best.

5.    Returns

  • If you are not happy with your item you have the right to return it within 14 days of receiving it.

  • If you would like to exercise your right to return the item please email fay@homerwares.comto request a return within 14 days from the day you receive the item.

  • A full refund (excluding delivery costs) will be given if the item is returned in the same condition and packaging as when it was delivered. If the item is returned to us with damage that was not present at the time of purchase then we cannot offer a refund.

  • If you receive the item and it is not as described in the listing you can return the item to us and we will cover postage costs.

  • If the item is as described in the listing but you simply no longer want it, return postage costs must be covered by you, the customer.

6.    Your Data & Privacy

  • We are committed to your privacy and will treat your personal data with respect. We will not share your information with any third parties unless required by law.

  • We will collect and store your name, email address, postal address, billing address and telephone number if you make a purchase with us. This data will be used to contact you regarding your purchase and to post your goods. This data will be stored securely.

  • When purchasing goods from us your data will be processed through our payment system, Stripe. More information about Stripe can be found here: https://stripe.com

  • If you sign up to our emailing list, we will collect and store your name and email address. This data will be stored securely.

  • If you have signed up to our emailing list or made a purchase from us we may contact you via email from time to time about new products and other information regarding Homerwares. If you do not wish to receive these emails, please either contact us via fay@homerwares.com or click the ‘unsubscribe’ link at the bottom of our emails.